For Australian NDIS providers
CareOps runs your whole service on one system of record — rostering, care, claims, payroll and audit evidence. Nothing re-keyed, nothing slipping.
Set up your own workspace in minutes, with sample data to explore · Hosted in Australia · WCAG-accessible
Replaces the stack you juggle today
One Tuesday, on CareOps
One ordinary day at a provider — every moment landing in the same database, ready for the claim file, the payroll run and the audit pack.
One day, seven records, zero re-keying. Multiply by every worker, every site, every fortnight — that’s the platform.
Everything included
No add-on modules, no per-feature upsells — every provider gets the whole platform. Sixty-plus capabilities across six domains, one database underneath.
Participants · Care plans · Goals & outcomes · Shift notes · Medications · Nursing assessments · Health records · Appointments
Roster calendar · Recurring shifts · Open-shift pool · Timesheets & clock-in · Leave · Travel & km claims · Workers & credentials · Training records
SIL properties · Rooms & tenancies · Vacancy tracking · Site shifts · QR spot checks · STA / respite bookings · Transport bookings
Budgets & funding lines · NDIS price book · Bulk claims (PACE) · Payment reconciliation · Invoices & Xero export · SCHADS payroll · Payslips · Purchase orders · Margin insights
Incidents & 24h timers · Restrictive practices · Risk assessments · Complaints · Feedback register · Compliance obligations · Audit readiness score · Evidence packs · Auditor portal · Policies
Documents & retention · E-signatures · Form builder · Referrals & intake · Coordination board · Tasks & automation · Messaging & news · Custom roles · Hash-chained audit trail · REST API · AI assistant
Why CareOps
The platform watches the clock and reconciles the money, so the things that turn into findings surface days early — not at claim time, not at audit time.
Credential expiries, incident-report deadlines, risk reviews, document expiry, budget burn — CareOps scans daily and raises the alert before it becomes a finding. Your dashboard shows what needs attention, not everything at once.
Every shift carries its NDIS service item and price-book rate. Claims export in the NDIA bulk format with a reference that matches the remittance line for line — so payments reconcile in minutes, and variances surface instead of hiding.
Funding & budgets
Plans, funding lines and price-book rates live with the participant. Budget bars track burn in real time, so over- and under-servicing get caught early — not at claim time.
The maths
Fewer tools, no double entry, no chasing paper. Drag to your team size for a conservative estimate.
Assumes ~0.9 admin hours saved per worker each week at a $42/hr loaded cost, and around six point-tool subscriptions consolidated. Estimate only — your numbers depend on how you work today.
Why providers switch
Spreadsheets are cheap until they cost you an audit. A tool for every job means re-keying and reconciling by hand. CareOps is the whole loop, once.
An audit is a link, not a scramble.
Readiness is computed nightly from your live records — never self-asserted. Hand your auditor a time-boxed, read-only portal, or export the evidence pack as a PDF. Findings become tracked actions, and a finding you saw last audit is flagged as recurring.
A shift becomes a note, a billable, a claim line and a payslip without anyone retyping it. The audit trail is the same record, not a copy.
A reportable incident starts an NDIS countdown the moment it's logged, and keeps escalating until it's lodged. Restrictive practices carry their own review timers.
Billables export as a PACE-ready bulk payment request; the remittance imports back and matches itself, leaving only genuine variances to look at.
Row-level tenant isolation, role-based access, and a tamper-evident hash-chained audit trail under every action.
NDIS Practice Standards tracked continuously, 24-hour incident timers, 7-year records retention applied automatically.
Hosted onshore, WCAG-accessible throughout, built around SCHADS and the NDIS price book — not adapted to them.
What it costs
Everything on this page is included — rostering, care, claiming, payroll, safeguarding and the audit engine. There is no per-feature upsell and no separate compliance add-on.
Tell us how many workers you roster and which supports you deliver, and we’ll come back with a figure and what onboarding looks like. Start in the product first if you’d rather see it before you talk to anyone — the workspace is free to set up and comes with sample data to explore.
FAQ
CareOps is an all-in-one operations platform for Australian NDIS and disability care providers: rostering, timesheets, shift notes, incidents, participant records, claiming, payroll and audit readiness in one system with one login.
Registered and unregistered NDIS providers — SIL and SDA, in-home and community supports, support coordination and allied health. It scales from a handful of workers to multi-site organisations with role-based access for every team.
Shifts become billables with the right service item and price-book rate. Billables export as an NDIA bulk payment request (PACE-ready CSV), remittances import back and reconcile automatically, and the same records drive SCHADS-aware payroll and Xero-ready invoices.
It tracks your obligations against the NDIS Practice Standards continuously, scores your readiness, assembles evidence packs on demand, and gives your auditor a time-boxed read-only portal — so an audit is a link, not a scramble.
Everything on this page is included in one platform — there are no modules to unlock and no separate compliance add-on. Pricing is quoted per organisation based on the size of your team and the supports you deliver, so tell us a little about your service and we'll come back with a figure. You can set up a workspace and explore with sample data before speaking to anyone.
Data is hosted in Australia, isolated per organisation at the database level, protected by role-based access control, and every action is recorded on a tamper-evident, hash-chained audit trail. AI features run behind a PII-safe proxy — participant details never leave the platform.
See it on your own numbers
We’ll run your real week through the whole loop — from a shift on the calendar to a claim file ready for PACE.